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Participant Rights Charter

Able & Co Allied Health | Participant Rights Charter | AC-RIGHTS-001

ABLE & CO ALLIED HEALTH PTY LTD

ABN 78 697 626 430

PARTICIPANT RIGHTS CHARTER

Document Number AC-RIGHTS-001
Version 1.0
Issue Date 18 June 2026
Review Date 18 June 2027
Classification Public — participant-facing
Regulatory Basis NDIS Act 2013; UN CRPD; NDIS Practice Standards 2021

1. Our Commitment to You

Able & Co Allied Health Pty Ltd is committed to upholding the rights of every person with disability who uses our platform or receives supports facilitated through our services. This Charter affirms those rights and our obligations to you.

This Charter is grounded in the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD), ratified by Australia in 2008, the NDIS Act 2013, and the NDIS Practice Standards. It reflects contemporary research on rights-based approaches to disability support (Shakespeare, 2018; Bigby & Frawley, 2010; Kayess & French, 2008).

2. Evidence Base — Peer-Reviewed Literature

# Reference
[1] Kayess, R., & French, P. (2008). Out of darkness into light? Introducing the Convention on the Rights of Persons with Disabilities. Human Rights Law Review, 8(1), 1–34. Foundational analysis of CRPD and its application to disability services.
[2] Shakespeare, T. (2018). Disability: The basics. Routledge. Chapters 3–4 address autonomy, dignity, and rights-based frameworks for disability support.
[3] Bigby, C., & Frawley, P. (2010). Social work practice and intellectual disability. Palgrave Macmillan. Informs supported decision-making and self-determination principles.
[4] Arnstein, S.R. (1969). A ladder of citizen participation. Journal of the American Institute of Planners, 35(4), 216–224. Applied to participant engagement and co-design in disability services.
[5] Productivity Commission. (2011). Disability Care and Support (Report No. 54). Australian Government. Evidence basis for NDIS participant rights framework.
[6] Inclusion Australia. (2020). Position Statement on Supported Decision Making. Inclusion Australia. Underpins right to supported decision-making in Clause 5.

3. Your Rights

3.1 Right to Dignity and Respect

You have the right to be treated with dignity, respect, and courtesy at all times. You will not be subjected to abuse, neglect, exploitation, or discrimination. Support workers and staff must address you in the way you prefer and respect your personal space and boundaries.

3.2 Right to Self-Determination

You have the right to make decisions about your own life, including decisions about the supports you receive, how they are delivered, and by whom. We will support your choices, even where we might personally disagree, provided your choices do not put you or others at serious risk.

3.3 Right to Supported Decision-Making

If you need help to understand information or make decisions, you have the right to access a support person, advocate, or nominee of your choosing. We will never substitute our judgment for yours without lawful authority.

3.4 Right to Privacy and Confidentiality

Your personal and health information will only be collected with your consent and used for the purpose it was collected. See our Privacy Policy (AC-PRIV-001) for full details.

3.5 Right to Access Information

You have the right to receive clear, accurate, and accessible information about:

3.6 Right to Cultural Safety

You have the right to receive supports that are culturally safe and responsive to your cultural, linguistic, spiritual, and community identity. For Pacific Islander and First Nations participants, Able & Co is committed to culturally embedded service delivery informed by community partnership.

3.7 Right to Safety

You have the right to receive supports in a safe environment, free from harm. We are required by law to report any incidents that may affect your safety to the NDIS Quality and Safeguards Commission.

3.8 Right to Complain

You have the right to make a complaint about any aspect of your supports without fear of detriment. See our Complaints Policy (AC-COMP-001) for the full process. You can also contact the NDIS Commission directly at 1800 035 544.

3.9 Right to Transition

If you choose to change providers, you have the right to a smooth and safe transition. We will provide all relevant documentation and support a handover that puts your continuity of care first.

3.10 Right to Advocacy

You have the right to access independent advocacy at any time — at no cost to your NDIS plan. See our Advocacy Policy (AC-ADV-001) for a list of advocacy services.

4. Rights Under the UN CRPD

CRPD Article Right How Able & Co Upholds It
Art. 12 Equal recognition before the law Supported decision-making; no substituted decisions without lawful authority
Art. 13 Access to justice Accessible complaints process; advocacy support; NDIS Commission referral
Art. 19 Living independently Person-centred planning; participant-led goal setting; community participation
Art. 21 Freedom of expression Accessible communication formats; Auslan, Easy Read on request
Art. 22 Respect for privacy Privacy Policy (AC-PRIV-001); ISO 27001 ISMS; NDB plan
Art. 24 Education Employment Hero education integration; skills building supports
Art. 25 Health Holistic support planning; allied health integration
Art. 30 Cultural life and sport Activity memories; GPS check-in; community participation supports

5. Our Obligations to You

6. Accessible Formats

This Charter is available in the following formats on request:

Contact: rob@ableandco.au to request an alternative format.

7. Approval

_______

Able & Co Allied Health Pty Ltd

Able & Co Allied Health Pty Ltd

18 June 2026

Rights Charter  |  v1.0  |  18 June 2026    Page
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